IT Support Technician

About the role

Yomly is looking for a proactive, hands‑on IT Support Technician to be the first point of contact for technical issues across its group of companies. You will work directly with users, manage devices and accounts, and help keep the IT environment running smoothly in a fast‑growing HR‑tech business.

Key responsibilities

• Troubleshoot hardware, software, connectivity and user‑access issues on macOS, iOS and Windows platforms.
• Configure, deploy and maintain MacBooks, iPhones and iPads using Jamf Pro and Apple Business Manager.
• Administer Microsoft 365, Entra ID and Google Workspace accounts, licences and permissions.
• Prepare equipment and accounts for new joiners and handle off‑boarding tasks, keeping asset records up to date.
• Follow security and compliance procedures to support ISO 27001 requirements.
• Use AI tools and basic scripting to automate repetitive tasks and improve troubleshooting.
• Document procedures, create knowledge‑base articles and maintain troubleshooting guides.

Required profile

• Up to 2 years of experience in IT support, helpdesk or service‑desk roles (including internships).
• Strong communication skills in English and a customer‑focused attitude.
• Organised, dependable and willing to take ownership of issues through to resolution.
• Understanding of confidentiality and responsible handling of sensitive information.

Required skills

• macOS, iOS and Windows troubleshooting.
• Jamf Pro, Apple Business Manager.
• Microsoft 365, Entra ID administration.
• Google Workspace administration.
• Networking fundamentals (DNS, DHCP, Wi‑Fi, VPN).
• Basic scripting (Bash, PowerShell, Google Apps Script) and AI tool usage.
• Familiarity with ticketing platforms such as Jira Service Management or Zendesk.