IT Technician

About the role

Kitopi is seeking an IT Technician to provide on‑site technical support across its network of restaurants and cloud kitchens. The role involves maintaining and troubleshooting a range of IT equipment to ensure smooth daily operations.

Key responsibilities

• Deliver on‑site support for POS systems, printers, network devices, CCTV cameras, laptops and other IT hardware.
• Perform routine maintenance checks to prevent issues and keep systems operational.
• Install and configure hardware and software, including POS terminals, networking equipment and surveillance systems.
• Troubleshoot and resolve hardware, software and network problems promptly.
• Document service calls, repairs, installations and system configurations accurately.
• Communicate with restaurant staff and managers to assess issues and provide timely solutions.
• Provide basic training to staff on IT systems and applications.
• Escalate unresolved problems to internal teams while offering interim workarounds.
• Travel between multiple sites and respond to emergency support requests during operational hours.

Required profile

• Minimum 2 years of experience in IT support, preferably in field service, hospitality or food‑and‑beverage environments.
• Proficient in troubleshooting POS systems, printers, basic LAN/Wi‑Fi networks and CCTV.
• Working knowledge of Windows operating systems (Linux knowledge is a plus).
• Valid driver’s licence.

Required skills

• POS systems
• Printers
• LAN and Wi‑Fi network setup
• CCTV cameras
• Windows OS
• Linux (optional)