Junior Back Office Administrator

About the role

Joint Space Polyclinic is seeking a highly organized Junior Back Office Administrator to support daily administrative operations. The role will relieve front‑desk staff by handling back‑office tasks, allowing the reception team to focus on delivering an exceptional patient experience.

Key responsibilities

• Manage and respond to WhatsApp and email inquiries promptly and professionally.
• Perform data entry, extraction, and generate reports using Microsoft Excel and other Office tools.
• Maintain accurate patient and clinic records, organize digital files, and prepare ad‑hoc reports for management.
• Contact inactive patients via WhatsApp and phone to encourage re‑booking and follow‑up appointments.
• Handle administrative phone calls, route queries, and support the reception team with non‑patient‑facing tasks.
• Ensure data accuracy across clinic systems and contribute to process‑improvement initiatives.

Required profile

• Previous experience in an administrative or office support role.
• Strong attention to detail and ability to work independently.
• Professional communication skills with a focus on confidentiality.

Required skills

• Microsoft Excel (formulas, sorting, filtering, data validation, report preparation).
• Microsoft Word.
• Microsoft Outlook.
• Microsoft PowerPoint.