L2 IT Support Engineer (Onsite, Dubai)

About the role

An insurance company in Dubai is hiring an L2 IT Support Engineer to join a 12-month rolling project. The role supports day-to-day IT operations, troubleshoots technical issues and helps employees stay connected and productive. It is an onsite position.

Key responsibilities

• Provide first- and second-line technical support for hardware, software, connectivity and access issues.
• Configure, deploy and troubleshoot desktops, laptops, mobile devices and peripherals.
• Support mobile device enrolment, configuration, policy deployment and troubleshooting via MDM platforms.
• Administer Active Directory user accounts, password resets, group memberships and access permissions.
• Log, prioritise and resolve support tickets, escalating complex issues to the right technical teams.
• Support employee onboarding and offboarding, including device setup and account provisioning.
• Maintain accurate records of IT assets, troubleshooting steps and support procedures.

Required profile

• Relevant experience in L1/L2 IT support or infrastructure support.
• Hands-on experience with MDM solutions and Active Directory.
• Strong troubleshooting skills across end-user devices and common workplace applications.
• Clear communication skills and a service-focused approach.
• Ability to work onsite in Dubai; Arabic is preferred.