Lead Services Solution Consultant - Digital Ops

About the role

OpenText Professional Services is growing its Digital Operations services business and needs a Lead Services Solution Consultant to support the sale of complex transformation programs. As a trusted advisor, you will help customers modernize service management, automate operations and turn technology investments into measurable results. The role combines business consulting, solution architecture, executive engagement and services sales leadership, working with Account Executives, Customer Success Managers, Solution Consultants, Enterprise Architects, Practice Managers and delivery teams.

Key responsibilities

• Advise customers on ITSM, ESM, ITOM and AI-driven service transformation, and engage CIOs, CXOs, IT Directors and architects to understand priorities, operating models and governance.
• Lead executive workshops, Digital Operations assessments and maturity evaluations, and develop business cases and transformation roadmaps.
• Share best practices, reference architectures and customer success stories, and own the solution strategy for Digital Operations opportunities.
• Demonstrate expertise in OpenText SMAX, AMX, UCMDB, Operations Orchestration, Operations Bridge, OPTIC and Aviator AI, and shape solutions across ITSM, ESM, IT asset management, CMDB, observability, workflow automation, AIOps and generative AI.
• Develop migration approaches for SMAX on-premises to SaaS, CMDB transformation, ITOM adoption, service catalog optimization and AI-powered service management.
• Partner with architecture, product and practice teams, support presentations, proofs of concept and strategic account reviews.
• Build and run services business plans, lead proposals, Statements of Work and value propositions, and drive opportunities from discovery through contract closure.
• Monitor pipeline, forecast bookings and revenue, ensure handover to delivery teams, and identify expansion opportunities.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Engineering or equivalent.
• At least 10 years of experience in professional services, consulting, solution architecture or presales focused on Digital Operations and IT transformation.
• Proven experience supporting large enterprise and public-sector transformation programs.
• Strong executive presence, communication, presentation and stakeholder management skills; fluency in English is required, Arabic highly desirable.

Required skills

• Hands-on experience with OpenText SMAX, AMX and UCMDB.
• Good knowledge of OpenText ITOM solutions (Operations Bridge, Operations Orchestration, OPTIC, discovery and service mapping, AIOps).
• Strong understanding of ITIL and service management best practices; working knowledge of enterprise architecture, SaaS, cloud and hybrid architectures.
• Understanding of consulting economics, effort estimation, revenue forecasting and margin management.
• Familiarity with ITIL, COBIT, IT4IT, ISO 20000 and enterprise architecture frameworks.
• Preferred: ITIL Foundation or higher certification, OpenText certifications, multi-country Middle East consulting experience, and experience with ServiceNow, BMC Helix, Ivanti, ManageEngine or Jira Service Management.