Learning & Development Manager

About the role

The Learning & Development Manager supports Marriott’s values and philosophy by linking training initiatives to the company’s mission and vision. Working closely with the property leadership team, the role identifies development needs and ensures effective training programs drive business results across the hotel.

Key responsibilities

• Promote and communicate all employee training programs, fostering a culture of continuous learning.
• Design, develop, and deliver custom and corporate training covering product knowledge, customer service, and leadership skills.
• Conduct needs assessments, monitor enrollment and attendance, and evaluate training effectiveness using guest feedback and performance data.
• Partner with operational leaders to ensure transfer of learning to the workplace and address performance gaps.
• Manage the training budget, align expenses with HR and property financial goals, and adjust programs as needed.

Required profile

• Either a 2‑year degree in HR, Hospitality, Business Administration or related field plus 2 years of HR or training experience, or a 4‑year bachelor’s degree in the same fields with a certified trainer credential and no experience required.
• Certified trainer status is mandatory.