Lobby Ambassador

About the role

Rixos, a luxury hotel group founded in 2000 in Turkey, is hiring a Lobby Ambassador at its Ras Al-Khaimah property. The role creates a warm and memorable first impression by welcoming guests, helping with arrivals and departures and giving personalised support throughout the stay. It keeps lobby operations smooth, helps with guest flow and special arrangements, and works closely with Guest Relations, Bell and other departments to meet Rixos standards.

Key responsibilities

• Welcome and assist arriving and departing guests, including VIP guests.
• Coordinate with the Bell and Guest Relations teams for personalised arrivals and smooth guest movement.
• Give guests information on facilities, activities, services and directions.
• Keep the lobby clean, organised and welcoming.
• Manage lobby traffic and help with reception queuing during peak periods.
• Support luggage delivery and buggy services with the Bell team.
• Handle guest comments, complaints and requests promptly and professionally.
• Maintain guest privacy and confidentiality.
• Complete pre-arrival follow-ups and support special guest arrangements.
• Promote hotel facilities, in-house services and upselling opportunities.
• Follow hotel, safety and operational standards, and keep looking for ways to improve the guest experience.

Required profile

• Previous experience in a Lobby Ambassador, Guest Relations, Front Office or similar guest-facing role, preferably in a luxury hotel or resort.
• Excellent communication and interpersonal skills with a warm, professional approach.
• Strong guest service skills, able to anticipate and respond to guest needs.
• Professional grooming and confident presence in a luxury hospitality setting.
• Ability to work well in a fast-paced, multicultural environment.