Lobby Lounge Ambassador – Vida Hotel

About the role

The Lobby Lounge Ambassador will represent the Vida Hotel brand and ensure an exceptional dining experience for every guest from the moment they arrive until they depart. This position is based in a vibrant, boutique‑style hotel environment and requires a service‑focused mindset.

Key responsibilities

• Deliver flawless F&B service in the lobby lounge, adhering to brand standards and procedures.
• Welcome guests warmly, take orders, serve food and beverages, and manage the lounge area.
• Anticipate guest needs, resolve issues promptly, and ensure any complaints are turned into positive experiences.
• Collaborate proactively with fellow ambassadors and other hotel teams to maintain a seamless guest journey.
• Maintain cleanliness, presentation, and inventory of the lounge area.

Required profile

• Genuine service personality with high emotional intelligence.
• Minimum high school diploma; a degree in Hotel Management or related field is preferred.
• At least one year of experience in a similar role within a 5‑star hospitality setting.
• Strong command of written and spoken English; additional languages are a plus.

Required skills

What we offer

• Opportunity to work with a leading global hospitality brand.
• Dynamic, fast‑paced environment that encourages growth and development.