Logistics Supervisor

About the role

Documents Transport LLC, operating its Dubai South branch, is looking for a Logistics Supervisor. The role supports the daily management of operational duties at the delivery station, deputizing for the Operations Manager when needed, and supervises logistics assistants, coordinators and delivery associates so that every shipment meets or exceeds operational KPIs.

Key responsibilities

• Deputize for the Operations Manager as and when required.
• Prioritize and continuously improve safety at the delivery station.
• Supervise logistics assistants, coordinators and delivery associates, monitoring their performance and coaching them when needed.
• Partner with supporting departments to improve logistics processes, and communicate with delivery service providers to set expectations and raise quality standards.
• Interview candidates for associate roles.
• Brief and monitor the workload of drivers and associates, ensuring administrative tasks are completed accurately and fully.
• Measure and monitor workflows and daily metrics, helping the Operations Manager track, trend and report site performance regularly.
• Help train and mentor new associates, and follow up on and resolve process-related issues.
• Work flexibly across different shifts and do overtime when needed.
• Help resource the function, covering training needs, absence and performance management, coaching and continuous monitoring of department productivity.

Required profile

• Bachelor's degree in supply chain, logistics or a related field.
• Experience managing teams.
• Experience with planning, performance metrics and process improvement.

Preferred qualifications

• Experience in logistics.
• Experience with data analysis.