Manager, Business Support

About the role

ADNOC Distribution is looking for a Manager, Business Support in Abu Dhabi. The role provides professional expertise in operational excellence by managing retail inventory, retail contracts and agreements, invoice payments, retail quality management and knowledge sharing, contributing to continuous improvement and operational efficiency across the distribution network.

Key responsibilities

• Track and measure operational excellence across products and services (quality, standards, customer feedback) and oversee corrective actions.
• Develop and implement the operating framework of the function in line with internal standards.
• Plan and lead quality assurance and process improvement initiatives across Retail, and support resource optimisation.
• Monitor operations across the ADNOC Distribution network of sites for quality and ISO standardisation compliance.
• Oversee stock-taking, analyse inventory variances and manage stock take systems, schedules and procedures for C-Stores, Lubricants, LPG, Main Products and Accessories.
• Manage contracts and agreements, contractor performance and payments, and carry out technical evaluation of suppliers.
• Drive quality management tools, conduct internal audits at service stations and analyse operational data to improve service station efficiency and KPIs.
• Propose cost optimisation initiatives and recommend process re-engineering, including IT system requirements studies with IT and other divisions.

Required profile

• Bachelor's degree in Business Management or equivalent.
• 12 years of experience, including at least 6 years in the fuel retail industry within the region.
• Deep knowledge of business workflows, operations processes and systems.