Manager IFE Operations (UAE Nationals)

About the role

Etihad is looking for a Manager IFE Operations (UAE Nationals) to manage the day-to-day operations and logistics of its in-flight entertainment and connectivity (IFE) department. The role covers media and software updates, headset logistics, vendor management and contract administration, and is based in Abu Dhabi.

Key responsibilities

• Create and implement SOPs and manuals for IFE operations and logistics to follow best practice and corporate governance.
• Manage IFE and connectivity vendors at account manager level so they meet contracted SLAs and fix technical issues promptly.
• Represent the department in technical and engineering meetings to influence guest experience initiatives.
• Control operational costs by verifying vendor invoices, creating purchase orders and goods received notices.
• Manage stock, headsets and print collateral, including reordering, refurbishment and contract management.
• Produce weekly and monthly financial, technical and stock reports and act on identified trends.
• Communicate IFE programme launches to internal and external stakeholders.
• Support the line manager with new product initiatives, including on-site testing, rollout and timeline negotiation with vendors.
• Draft training requirements and documentation and ensure cabin crew are trained on IFE platforms.
• Carry out research, benchmarking and product analysis, and help write tender documentation and business cases; overseas travel and industry events may be required.

Required profile

• At least five years of experience in in-flight entertainment and connectivity, with an airline or an IFE supplier/vendor.
• Experience in cross-cultural environments and media is an advantage.
• Role close date: 10 November 2026.