Manager - Quality Management System (QMS)

About the role

e7 Group is looking for an experienced Manager - Quality Management System (QMS) to lead the development, implementation and continuous improvement of Quality Management Systems across its Security Printing operations. The role ensures compliance with international quality standards, drives operational excellence, enhances product quality and supports business objectives through quality assurance, process optimisation and stakeholder engagement.

Key responsibilities

• Lead the implementation, maintenance and continuous improvement of the QMS across Security Printing operations.
• Establish and monitor quality policies, procedures, standards and performance metrics to meet customer and regulatory requirements.
• Drive quality assurance and quality control across the full production lifecycle, including product and process qualification and validation.
• Conduct internal audits, supplier quality assessments and compliance reviews to maintain certification and operational standards.
• Lead root cause analysis, corrective and preventive actions (CAPA) and continuous improvement initiatives.
• Collaborate with production, operations, engineering and customers to resolve quality issues and improve manufacturing processes.
• Ensure compliance with security printing industry standards, certifications and business continuity requirements.
• Lead, mentor and develop the Quality team and foster a culture of quality and accountability.

Required profile

• Bachelor's degree in Engineering, Quality Management, Printing Technology, Manufacturing or a related field; 15+ years of experience for degree holders or 20+ years for diploma holders in Security Printing or a similar industry.
• Mandatory experience in the Security Printing industry.
• Hands-on experience with secure products such as ID cards, passports, banking cards, tax stamps or other secure documents.
• Demonstrated ability to lead audits, process improvement initiatives, defect reduction programmes and quality performance reviews.

Required skills

• Quality Management Systems, Quality Assurance, Quality Control and Continuous Improvement in a manufacturing environment.
• Knowledge of industry standards and compliance frameworks including PCI, Intergraf and Business Continuity Management Systems.
• Leadership, communication, stakeholder management, problem-solving and analytical skills.