Manager - Service Delivery (Data Centre, Infrastructure, EOD & NOC)

About the role

ADCB is looking for an ambitious Service Delivery Manager to join its Group Business Service team in the UAE banking sector. The role covers end-to-end delivery of Data Centre and Infrastructure services, including 24x7 operations, NOC activities, batch processing and incident management, with a focus on availability, SLAs and risk control.

Key responsibilities

• Manage end-to-end delivery of Data Centre and Infrastructure services, ensuring availability, stability and achievement of SLAs, KPIs and operational targets, and develop service improvement plans.
• Ensure operational governance, service reporting, audit readiness, SLA management and risk control are implemented and maintained.
• Produce management reports and dashboards on availability, incident trends, capacity utilization and risk exposure.
• Lead daily operations of Production and Disaster Recovery Data Centres and manage 24x7 support, including infrastructure and facilities monitoring, NOC activities, batch operations, EOD and BOD, access management and operational readiness.
• Oversee physical Data Centre operations: rack space, power and cooling, cabling, equipment installation, decommissioning and access controls, in line with security and audit standards.
• Lead major incident management, coordinate technical teams to restore critical services, and drive root cause analysis, problem management and change governance.
• Manage and motivate the team, and apply the bank's service standards in all customer interactions.

Required profile

• Bachelor's degree in Computer Science, Information Systems or a related field (mandatory).
• 10+ years of experience in Data Centre Operations, IT Infrastructure Services, Service Delivery, Business Continuity and Technology Operations, including leadership in a bank, financial or large enterprise environment.

Required skills

• Certified Data Centre Specialist (CDCS), ITIL Foundation and Project Management certification are an advantage.
• Product management and Agile methodologies.
• Strong analytical, problem-solving, written, verbal and presentation skills, stakeholder management and teamwork.

What we offer

• Competitive salary plus a variable pay plan.
• Medical, group life and personal accident insurance, paid leave, leave airfare, loan and finance preferential rates, staff discounts and children's education assistance (for certain job levels).
• Flexible and remote working options, subject to eligibility and job requirements.
• Learning opportunities through instructor-led courses, e-learning, on-the-job training and professional development programs.