Marketing and Training Coordinator

About the role

The American University of Ras Al Khaimah (AURAK) is seeking a Marketing and Training Coordinator to support the planning, promotion, coordination, delivery and evaluation of its LEAD training programs and client-facing learning activities. The coordinator prepares training plans, proposals, materials and client records, coordinates logistics before, during and after each program, and works closely with trainers, clients, internal departments and external service providers.

Key responsibilities

• Support annual, semester and client-specific training plans, schedules and calendars with the LEAD team
• Help prepare proposals, outlines, presentations, participant information and training materials
• Maintain client and program information, track inquiries and follow up with clients and stakeholders
• Coordinate logistics such as trainer schedules, venues, classrooms, equipment, IT/AV, catering and transportation
• Handle participant registration, prepare participant lists, confirm attendance and give timely program information
• Provide on-site coordination during delivery, take daily attendance and escalate logistical issues
• Administer pre- and post-training assessments and feedback forms, compile results and prepare certificates and end-of-program reports
• Support marketing and outreach, including brochures, flyers, digital content and promotional campaigns
• Support client engagement, outreach events, exhibitions and follow-up communications with partners
• Maintain records of programs, participants, trainers, clients, materials, certificates and evaluations
• Track program KPIs, purchase requests and invoices, and report regularly to the Director of LEAD

Required profile

• Bachelor's degree in Marketing, Business Administration, Education/Training Management, Communications or a related field
• Minimum 2-3 years of experience in training coordination, learning and development, marketing, events, education or client services
• Experience coordinating training programs from planning through delivery and evaluation
• Experience preparing participant records, attendance, assessments, feedback, certificates and program reports
• Desirable: experience in a university, training center, government or corporate learning environment in the UAE/GCC

Required skills

• Planning, coordination, organization and time management
• Attention to detail and ability to handle multiple programs and deadlines
• Strong written and verbal communication and client-service skills
• Desirable: practical knowledge of training coordination, program logistics and client communication; experience with CRM, LMS, survey or event-management tools