Maternity & Childcare Services Coordinator

About the role

The Maternity & Childcare Services Coordinator acts as the single point of contact for all maternity patients, guiding them from their first antenatal consultation through delivery and beyond, and facilitating neonatal and pediatric care. The coordinator liaises with doctors, nurses and administrative staff such as billing and insurance to ensure a comfortable and seamless patient experience, and reports functionally to the Hospital Administration and the Senior Manager – Operations & Strategy.

Key responsibilities

• Meet every maternity patient at their first antenatal visit: introduce the hospital's services and facilities, give a tour of the hospital including the labor and delivery rooms, and explain insurance processes, limits and copayments for insured patients or cash packages for self-paying patients.
• Attend to patient concerns throughout the antenatal period and at delivery, liaising with the relevant departments to resolve them.
• Arrange attendance at the antenatal program (Mamacare) by trimester and liaise with staff to ensure it runs on schedule.
• In the third trimester, introduce parents to the neonatologist and, where relevant, to circumcision packages and the pediatric surgeon.
• Coordinate with the nursing supervisor to allocate rooms for planned inductions or C-sections and for patients in spontaneous labor or emergency C-sections.
• Visit patients on admission, support the discharge process for mothers and neonates, and follow up patients with the obstetrician and children with neonatology and then pediatrics.
• Handle all maternity patient feedback and complaints, work with departments to improve processes and services, and run a dedicated patient service line, escalating challenges to the Hospital Administrator.

Required profile

• College graduate in any medical discipline, or any degree with hospital experience.
• Excellent interpersonal skills, maturity, good judgment and professional communication with a wide range of people.
• Patient-focused, service-oriented, efficient and organized, able to handle multiple responsibilities under pressure.
• Ability to work independently with minimal supervision, reliable, punctual and responsive.
• Excellent spoken and written English; Arabic is an advantage but not essential.

Required skills

• Proficiency with technology applications.
• Basic MS Office (Word, Excel, PowerPoint) and MS Outlook and Internet Explorer.