Membership Sales Executive - Fitness & Wellness

About the role

Black Pearl is recruiting a commercially driven, customer-focused Membership Sales Executive for a premium fitness, sports and wellness facility in Abu Dhabi. The successful candidate will handle prospective-member enquiries, run needs-based consultations and facility tours, convert qualified leads and support membership retention.

Key responsibilities

• Engage prospective members in person, by telephone, email and other approved channels, identifying their fitness, wellness and lifestyle needs.
• Present suitable membership options accurately and professionally, explaining inclusions, exclusions, terms and payment requirements.
• Conduct engaging tours of the facility, services, programmes and amenities, and follow up consistently on enquiries, appointments, tours and non-joiners.
• Generate leads through referrals, networking, online channels, community outreach and local partnerships, then convert them through consultative selling.
• Achieve or exceed assigned sales, revenue, conversion and activity targets, and contact members with expiring memberships to support renewals.
• Maintain complete CRM records, track lead sources, pipeline activity and conversion rates, and prepare sales reports and revenue forecasts.
• Coordinate with Reception, Fitness, Member Experience and Operations, and take part in campaigns, events, open days and promotions.
• Follow approved pricing, promotion, payment and activation procedures and protect confidential information.

Required profile

• High school certificate or equivalent.
• At least one year of professional sales experience; preferred: previous sales experience in fitness, wellness, leisure, hospitality, beauty, retail membership or similar, and experience selling memberships, subscriptions or recurring services.
• Demonstrated ability to engage customers and close sales professionally.
• Fluent English with strong written and verbal communication; Arabic is preferred.
• Confident telephone manner, presentation skills, strong follow-up discipline and attention to detail.
• Comfortable working with individual and team sales targets.
• Preferred: experience conducting facility tours and needs-based consultations, and familiarity with the Abu Dhabi customer market.

Required skills

• Proficiency in Microsoft Office.
• Experience using CRM, lead-management or sales software.

To apply, use the recruiter's website or send an email with the subject line "Application - Membership Sales Executive - Abu Dhabi". Only shortlisted candidates will be contacted, and no recruitment fee is charged.