Merchant Sales Specialist

About the role

The Merchant Sales Specialist will work closely with the Merchant Relationship Manager to grow the bank’s merchant footprint across both point‑of‑sale and online channels in the UAE. This role requires proactive market engagement, on‑site testing and the ability to convert prospects into signed merchants.

Key responsibilities

• Achieve monthly and annual merchant signing and DBV targets for both physical and online merchants.
• Conduct on‑site market surveys (POC testing) and approach potential merchants for signing.
• Convert non‑accepting establishments into accepting merchants and drive early activation of signed merchants.
• Educate merchant staff on card acceptance procedures and fraud prevention during set‑up and servicing calls.
• Prepare and review monthly signing and DBV reports and maintain regular contact with merchants and internal teams.

Required profile

• Minimum of 7 years of experience in the merchant business sector.
• Strong knowledge of merchant acquiring, payments and fraud prevention.
• Proven sales track record and ability to work independently.
• Experience interacting with merchants, finance managers and cashiers.

Required skills

• Fraud Prevention
• Merchant Acquiring
• POC Testing
• Market Surveys
• Card Acceptance Procedures
• Payments
• Sales Skills