MIS Executive - UAE National

About the role

The MIS Executive supports the Aftersales business by providing frontline staff with system solutions and keeping master data accurate in systems such as SAP. The role resolves system issues quickly to keep services running smoothly, works with several departments to gather information, and helps campaign rollouts by managing package uploads. It is open to UAE Nationals.

Key responsibilities

• Support frontline staff with system solutions and master data updates, and answer and resolve system queries for service staff across branches.
• Liaise with Aftersales, Finance and EIT to resolve system issues, and resolve them within set timelines, including invoice reversals, package modifications and time clocking concerns.
• Create and update PDI packages in line with menu pricing and package creation for new models.
• Manage DIO accessories through package creation, extend packages for required models and support campaign rollouts.
• Upload and manage S/A shifts and technician schedules so appointments are booked efficiently and technicians can clock in and out.

Required profile

• Graduate or diploma holder, preferably with automotive experience.
• At least 5 years of experience in a similar role, with an emphasis on a Pricing Analyst/Assistant background.
• Mandatory automotive aftersales experience.
• UAE National.

Required skills

• Proficiency in data warehousing and management, with strong data quality assurance skills.
• Advanced Microsoft Office skills, especially Excel for data management.
• Excellent problem-solving and customer-oriented approach.
• Strong communication and interpersonal skills.
• Proficiency in SAP IS AUTO for ERP solutions.