Night Duty Manager

About the role

The Night Duty Manager is responsible for overseeing all front‑desk operations during the night shift, ensuring smooth check‑ins, accurate billing, and exceptional guest service. This role also supports the team through training, coaching, and maintaining a safe, professional environment.

Key responsibilities

• Process guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Enter Marriott Rewards information and ensure rates match market codes.
• Handle all payment types, vouchers, paid‑outs and balance receipts.
• Compile and review daily reports, logs and contingency lists.
• Complete cashier and closing reports, secure bank at shift start and end.
• Notify Loss Prevention/Security of any theft reports.
• Assist in training, evaluating, counseling and motivating staff.
• Maintain compliance with company policies, safety procedures and appearance standards.
• Provide guests with directions, property information and accommodate special requests.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.