Nutanix Resident Engineer

About the role

The Nutanix Resident Engineer optimizes and supports a customer's Nutanix environment while following best practices. The role drives adoption of Nutanix products, troubleshoots technical issues and guides the customer to improve their experience. The position is based in Abu Dhabi, UAE.

Key responsibilities

• Assess current usage of Nutanix products and drive adoption.
• Implement and administer core Nutanix products, including installations and upgrades.
• Migrate customers from traditional infrastructure to Nutanix.
• Monitor system performance proactively and resolve alerts; conduct troubleshooting, capacity planning and reporting.
• Manage VM lifecycle tasks and collaborate with Nutanix support on technical issues.
• Take part in disaster recovery drills and act as a trusted advisor on Nutanix best practices.
• Mentor junior team members and coordinate with vendors for issue resolution.
• Use automation tools to streamline admin work and work with the sales team to identify new opportunities and report customer status.
• Keep customers informed through regular updates, run proofs of concept and train customer resources.

Required profile

• 5+ years of experience in system administration and virtualization technologies.
• Ability to independently analyze complex issues across diverse platforms.
• Excellent customer-centric communication skills.
• Experience giving group presentations and producing documentation.

Required skills

• Strong knowledge of Nutanix AOS/AHV and/or Hyper-V and VMware ESXi.
• Nice to have: VMware certification (VCP or VCAP), Nutanix NCP certification, workload migration experience (P2V and V2V).
• Nice to have: familiarity with storage and data protection technologies, and basic automation/scripting with Python or PowerShell.