Ocean Freight Import Specialist

About the role

The Ocean Freight Import Specialist supports shipment execution activities, acting as the primary contact for customers in Dubai. The role ensures service commitments are met, manages expectations, and contributes to profitability through accurate routing, documentation, and invoicing.

Key responsibilities

• Administer shipment-level activities, including receipt of customer bookings, documentation, and coordination of local and international transport.
• Act as the first point of contact for shipment information, exception handling, complaint management, and claims.
• Support routing and assignment to align with service promises while maximizing profit, prepare accurate invoices, and resolve invoice disputes.
• Execute regulatory compliance procedures for commodities and locations, and maintain close relationships with existing clients to identify upsell opportunities.
• Monitor supplier performance, propose corrective actions, and participate in PDs and GEMBA activities to share improvement ideas.

Required profile

• Vocational or specialized technical background with less than 2 years of experience.
• Strong customer focus with the ability to manage expectations and resolve issues efficiently.

Required skills

• Proficiency with transportation management systems.
• Knowledge of customs documentation and regulatory compliance procedures.

What we offer

• Opportunities in a global company to contribute ideas and skills.
• Competitive salary and potential for further career development.