Officer - People Services & Regulatory Operations

About the role

This role supports core HR functions such as onboarding, offboarding, employee data management, HR documentation and compliance. It keeps HR records accurate and consistent and delivers prompt service to employees and internal teams in a fast-paced healthcare environment.

Key responsibilities

• Support onboarding and induction, completing documentation and system entries.
• Enter and update employee data accurately in the HRMS and maintain personnel files.
• Prepare and issue HR letters, employment contracts and official memos.
• Assist with visa processing, license applications, renewals and cancellations with the PRO.
• Support payroll by reporting new hires, resignations and other changes.
• Handle offboarding, including exit formalities, clearances and final settlements.
• Monitor attendance and leave records and coordinate with line managers on discrepancies.
• Respond to employee queries on HR policies and processes.
• Assist in internal audits and prepare data for regulatory inspections.
• Ensure compliance with UAE labour law, healthcare licensing authorities and internal HR guidelines.
• Support employee engagement, HR communications, insurance claims coordination and report generation.

Required profile

• Bachelor's degree in Human Resources, Business Administration or a related field.
• 4+ years of HR operations or administration experience, preferably in the UAE healthcare sector, is an advantage.
• Experience handling visa processing, licensing with health authorities (DOH, DHA, MOH), WPS payroll input, large volumes of employee data and employee self-service platforms is an advantage.
• Certification in HR or payroll administration (e.g. CHRP, CIPD Level 3) is an added advantage.

Required skills

• Good understanding of UAE labour law and HR processes.
• Proficiency in MS Office and HRMS systems (Oracle, SAP).
• Organizational, multitasking, accuracy and attention to detail.
• Interpersonal, communication and customer service skills, confidentiality and ethics.