Online Chat Support Representative

About the role

A friendly, patient and customer-focused Online Chat Support Representative is sought to provide professional assistance through digital communication channels. The role handles customer inquiries, resolves issues, gives product and service information and ensures a positive customer experience. It calls for excellent written communication, problem-solving skills and the ability to manage several conversations at once.

Key responsibilities

• Respond to customer inquiries through live chat, messaging platforms and online support channels.
• Provide accurate information on products, services, pricing and procedures.
• Help customers with account questions, orders, payments and general requests.
• Identify concerns and solve them quickly; handle complaints professionally and escalate complex cases.
• Follow up on unresolved inquiries and record interactions, feedback and issue details in the support system.
• Manage multiple chats while keeping quality and efficiency high.
• Coordinate with sales, technical support and other departments when needed.
• Stay up to date on policies, product information and service procedures, and suggest improvements to support processes.

Required profile

• Diploma or Bachelor's degree in Business Administration, Communications, Customer Service or a related field is an advantage.
• Previous experience in customer service, online chat support or call center operations is preferred.
• Comfortable using computers, messaging platforms and customer relationship management systems.
• Willingness to learn new systems, products and procedures.

Required skills

• Excellent written communication and typing skills.
• Strong interpersonal skills, patience and helpful attitude.
• Problem-solving, multitasking and time-management abilities.
• Attention to detail and accuracy with customer information.
• Calm professionalism in difficult situations.

What we offer

• Competitive salary and performance-based incentives.
• Professional training and ongoing support.
• Friendly, collaborative working environment.
• Career development and long-term employment opportunities.
• Exposure to digital customer service tools and technologies.