Operations Manager – 3PL Logistics

About the role

Amazon is looking for an experienced Operations Manager to lead the performance of its third‑party logistics (3PL) network in the MENA region. You will ensure that external fulfillment partners meet Amazon’s high standards for cost, capacity, and service quality while driving continuous improvement across the supply chain.

Key responsibilities

• Manage and control performance, cost and capacity of external fulfillment logistics providers (3PL).
• Monitor and analyse customer experience and delivery performance metrics.
• Develop and maintain KPIs and SLAs with 3PL partners.
• Lead major projects within MENA Operations Fulfillment, Supply Chain and Transportation to support growth.
• Identify and implement process improvements and cost‑optimization initiatives.
• Optimize the flow of import containers in collaboration with Amazon Global Logistics.
• Support contract negotiations with external fulfillment partners.
• Prioritise projects and software feature requests, set stakeholder expectations.
• Maintain clear communication across Amazon Retail and external fulfillment teams.
• Travel up to 40% across the UAE and broader MENA region.

Required profile

• 2+ years of employee and performance management experience.
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Willingness to work flexible schedules, including weekends, nights and holidays.
• Preferred: 1+ year of experience with performance metrics, process improvement or lean techniques.

Required skills

• Contract negotiations
• Provider relationship management
• Network integration
• Continuous improvement
• Cost optimization
• Performance management
• Cost management
• Process improvements
• Escalation processes