Operations Manager - E-Commerce

About the role

The Operations Manager is responsible for managing the day‑to‑day execution of the company’s e‑commerce operations, including operation management, monitoring picking rates, marshalling, and dispatch. The role requires keeping the team motivated, driving efficiency, and working towards organizational goals.

Key responsibilities

• Manage all e‑commerce fulfilment operation centres and coordinate with the last‑mile team.
• Ensure all orders are delivered on time and handed over to the last‑mile team promptly.
• Monitor and assure proper arrangement of dark stores and stock adequacy.
• Coordinate operations, commercial, IT, HO e‑merchandise, and HO services teams.
• Operate in compliance with policies established by CRF Majid Al Futtaim.
• Identify and solve logistics, operations, and system process hurdles.
• Maintain delivery quantity accuracy with QC audits as defined by loss prevention.
• Implement performance management processes.
• Monitor attendance, disciplinary actions, and performance measures.
• Oversee allocated budget compliance and take corrective actions when needed.
• Provide input for the development of the annual budget.

Required profile

• Bachelor’s degree in E‑Commerce or Business Administration.
• 5 to 8 years of professional experience in logistics and supply chain.
• Experience in e‑commerce fulfilment and last‑mile operations.
• Retail experience is a plus.

What we offer

• Friendly environment with positive vibes and excitement about the future.
• Opportunity to work with over 45,000 diverse and talented colleagues guided by the Leadership Model.