Operations Manager

About the role

The Operations Manager ensures smooth daily operations across one or more processing centres in the UAE, overseeing facility management, inventory, and process optimisation while supporting cross‑functional teams to meet performance goals.

Key responsibilities

• Manage smooth operation of the processing centre across all shifts, including training sessions and general hands‑on duties.
• Coordinate with Property Manager and address facility, tech, and space issues for licensees, including liaising with OFOS.
• Handle ZenDesk tickets from opening to closure and troubleshoot hardware issues in the kitchen and facility.
• Conduct inventory reviews, place replenishment orders, and perform storage and common‑area audits.
• Review KPI metrics, support goal setting, coach shift leads, and fill staffing gaps as needed.

Required profile

• Bachelor’s degree in Business Administration, Operations Management or related field (preferred).
• 3+ years of operations management experience, preferably in logistics, fulfillment or food‑processing environments.
• Strong organisational and problem‑solving abilities, with experience managing multi‑shift teams.
• Excellent written and verbal communication skills and ability to thrive in a fast‑paced, dynamic setting.

Required skills

• Experience with ZenDesk or similar ticketing systems.