Operations Team Leader - Warehouse and Delivery

About the role

The Operations Team Leader oversees daily warehouse and delivery operations, making sure shipments are processed accurately and on time while keeping KPIs, safety standards and operational procedures in place. The role manages staff, works with vendors and couriers and keeps communication flowing between stakeholders.

Key responsibilities

• Supervise inbound, outbound, sorting, dispatch and returns.
• Lead warehouse staff and helpers.
• Monitor shipment processing and scan accuracy, and ensure timely dispatch and delivery.
• Monitor courier and vendor performance, and investigate lost, damaged, delayed or misrouted shipments.
• Ensure SOP and safety compliance, and conduct shift briefings and handovers.
• Prepare KPI and operational reports, coordinate manpower needs and escalate and resolve operational issues.
• Train and coach team members.

Required profile

• Bachelor's degree or diploma in Logistics, Supply Chain, Business Administration or a related field.
• 3-5 years of logistics experience, including 1-2 years in a leadership role.

Required skills

• Leadership, communication and problem-solving.
• Microsoft Office.
• WMS/TMS knowledge.
• Reporting and time management.