Partner Success Account Lead

About the role

A technology company building an ecosystem of intelligent solutions is looking for a Partner Success Account Lead in Dubai. You take ownership of partner relationships after the Sales team has closed the initial commercial engagement and partnership agreement, turning signed partnerships into active, productive and commercially successful relationships. The role sits at the intersection of partner management, channel sales, account management, partner enablement and commercial growth.

Key responsibilities

• Own strategic partner relationships: build trusted relationships across commercial, technical, operational and leadership stakeholders, and maintain structured engagement plans and regular partner reviews.
• Enable partners for success: lead onboarding and activation, explain products, use cases and value propositions, and coordinate training and support.
• Drive partner-generated opportunities: monitor leads, opportunities and pipeline, run pipeline reviews, and bring in Sales, Solutions, Product or Technical teams when needed.
• Manage partner performance: track leads, opportunities and revenue, identify underperforming or inactive partners and develop improvement plans.
• Build structured account plans covering commercial objectives, pipeline, growth priorities and key actions, and hold business reviews.
• Collaborate with Sales, Solution Architects, Marketing and Product, and share partner and market feedback internally.

Required profile

• Experience in partner management, channel sales, alliances, partner success or account management in the technology sector.
• Experience in a mature enterprise technology partner or channel ecosystem, and with resellers, system integrators, technology partners or strategic alliances.
• Proven experience managing partner pipeline, account plans, business reviews, forecasts and revenue performance.
• Commercial acumen and the ability to identify underperformance and build improvement plans.
• Excellent stakeholder management, presentation, communication and relationship-building skills.
• Comfortable in a fast-moving, entrepreneurial environment; proactive and accountable.
• Nice to have: exposure to AI, SaaS, cloud or enterprise software, multi-market partner experience, and experience in companies such as Oracle, SAP, Microsoft, Salesforce, Cisco or IBM.