Patient Admin Coordinator

About the role

The Patient Admin Coordinator will oversee the delivery of patient administration services at Mediclinic Airport Road Hospital. This role includes supervising a team of patient administrators and ensuring high standards of customer service and operational efficiency.

Key responsibilities

• Coordinate and supervise all processes related to patient administration, medical insurance, billing and cash up at the clinic.
• Lead and manage a team of Patient Administrators.
• Support the department or business unit manager with general operational management.
• Consistently meet customer service expectations by improving the quality of patient service.
• Support the development of a working environment and culture that actively promotes quality, health, and safety.

Required profile

• A relevant Bachelor’s Degree or Diploma in a related field from an accredited institution.
• At least 2‑3 years’ experience in a supervisory customer service position, preferably in healthcare.

Required skills

• Computer literacy and proficiency in MS Office applications.
• Accounting and financial management principles.
• Hospital information systems.
• Knowledge of medical insurance terminologies and processes.
• Medical terminology and procedures.
• Patient administration systems and related processes.
• Understanding of the UAE healthcare industry.