Pilates Studio Reception & Sales Executive

About the role

We are looking for a friendly and organised professional to join our Pilates studio as a Reception & Sales Executive. You will be the first point of contact for clients, helping them discover our classes and services while driving membership and sales growth.

Key responsibilities

• Welcome clients, visitors and instructors in a professional manner.
• Handle reception duties, phone calls, emails and social‑media enquiries.
• Explain class schedules, memberships, packages and private sessions.
• Convert enquiries into bookings, memberships and other sales.
• Achieve agreed sales, conversion, retention and service targets.
• Manage bookings, cancellations, transfers, wait‑lists, check‑ins and membership accounts.
• Process payments, refunds, credits and perform daily reconciliations accurately.
• Follow up with prospects, trial participants and inactive members.
• Build lasting client relationships and provide personalised support.
• Coordinate with instructors and management on capacity, attendance and client needs.
• Support onboarding activities including registration, waivers and health questionnaires.

Required profile

• Friendly, organised and commercially focused.
• Strong communication skills and ability to build client relationships.
• Goal‑oriented with a track record of meeting sales and service targets.

Required skills