Product Design Lead

About the role

A technology company in the UAE that builds digital products and services for complex, highly regulated environments is growing its product design function and moving toward a more product-led, data-driven approach. The design team uses an AI-first way of working, with an established design system and AI tools to turn ideas and user flows into working prototypes quickly. As Product Design Lead, you will lead a team of around three designers and report to the Head of Design.

Key responsibilities

• Lead, coach and support a team of product designers.
• Turn complex problems into clear user experiences by mapping user journeys, flows, processes and system interactions.
• Look beyond individual screens to understand how services and systems work.
• Use AI tools and prompting to create and test prototypes with the existing design system.
• Plan and run usability testing, then turn findings into practical improvements.
• Work closely with product, technology, business and government stakeholders, facilitating discussions and helping them reach decisions.
• Bring clarity to ambiguous requirements and help the team become more autonomous and outcome-focused.

Required profile

• 6-8+ years of product or UX design experience.
• Experience leading or developing designers.
• Fluency in Arabic and English.
• Experience in government products or services or similarly complex organizations is highly valued.
• No need to be an outstanding visual designer; quality, consistency and clarity in visual design are enough.

Required skills

• Strong UX problem-solving and user-flow or journey-mapping skills.
• Systems thinking and understanding of services end to end.
• User research and usability testing experience.
• Stakeholder management and strong communication, storytelling and facilitation skills.