Quality Assurance Manager

About the role

The Quality Assurance Manager is a part‑time, on‑site position in Dubai, responsible for developing, implementing and maintaining quality standards across complex care operations.

Key responsibilities

• Monitor compliance with internal policies and external regulations.
• Conduct audits, reviews and risk assessments, documenting findings.
• Recommend and implement improvements to workflows and procedures.
• Collaborate with cross‑functional teams to resolve quality issues.
• Support training on best practices and prepare regular performance reports.
• Identify risks and support corrective and preventive actions to foster a culture of quality and accountability.

Required profile

• Strong experience in quality assurance, quality control or compliance within healthcare or related service industries.
• Proficiency in developing, documenting and maintaining quality management frameworks, policies and SOPs.
• Ability to conduct audits, risk assessments, root‑cause analyses and follow through with corrective actions.
• Excellent analytical, organizational and documentation skills with attention to detail.
• Effective communication and stakeholder management across multidisciplinary teams.
• Familiarity with relevant healthcare regulations, industry standards and best practices in complex care.
• Bachelor’s degree in healthcare management, quality management, nursing, public health or related field; advanced certifications are a plus.
• Commitment to equity, inclusion and non‑discriminatory practices.