Quality Specialist - Fresh Produce

About the role

Careem Quik is looking for a Quality Specialist in Dubai to set the quality and food safety standards for its fresh and ultra-fresh range, with a strong focus on fruits and vegetables. You will lead the team that holds those standards across dark stores and distribution centres.

Key responsibilities

• Own quality, food safety and cold chain standards across the fresh and ultra-fresh range, focusing on fruits and vegetables.
• Lead, train and develop a team of quality controllers and supervisors across dark stores and distribution centres.
• Audit product freshness, storage and handling regularly and follow up on findings.
• Review refunds and customer complaints, lead root cause analyses and implement corrective and preventive actions.
• Evaluate supplier performance and work with Commercial and Supply Chain teams to hold suppliers to Careem's standards.
• Report quality metrics and recommend improvements, including new tools and technologies.
• Maintain product specifications, checklists and SOPs, keeping operations compliant with local food safety regulations and hygiene protocols.

Required profile

• Minimum 3 to 5 years of experience in food quality or food safety, ideally in fresh produce, fresh grocery, retail, quick commerce or food distribution.
• Experience managing quality control in warehouse, dark store or fulfillment environments.
• Ability to lead and train frontline teams, with strong communication and collaboration skills.

Required skills

• Strong knowledge of the cold chain, HACCP and UAE food safety standards; advanced food safety certification preferred.
• Analytical and problem-solving skills, with experience using data for root cause analysis.

What we offer

• Work 4 days a week in the office and 1 day from home, plus 30 days a year working remotely from anywhere, with unlimited vacation days per year.
• Healthcare benefits and fitness reimbursements for gym, health club and training classes.