Receptionist – Doubletree, Fujairah

About the role

Exceptional hospitality starts with you. As a Receptionist at Doubletree, you will be the first point of contact for guests, ensuring a warm welcome and a seamless stay. You will create memorable experiences by delivering attentive service throughout check‑in and check‑out.

Key responsibilities

• Greet guests, complete check‑in, verify details, assign rooms, issue keys and provide welcome materials or bell service assistance.
• Process check‑out by verifying charges, handling payments, issuing receipts and using the POS system accurately.
• Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions and local area information to assist guest inquiries.
• Promote hotel amenities and services using up‑selling techniques to maximize revenue.
• Respond to guest requests, resolve concerns promptly, and manage communications effectively.

Required profile

• A passion for spreading the light and warmth of hospitality.
• Integrity – always doing the right thing.
• Leadership – inspiring others.
• Teamwork – believing collaboration drives the best outcomes.
• Ownership – accountability for actions.
• Urgency – focus on the now to make a lasting impact.