Receptionist – Front Office

About the role

We are looking for a friendly and professional Receptionist to join our front‑office team at an Accor‑affiliated hotel. You will be the first point of contact for guests, handling arrivals, departures and a wide range of guest services while ensuring a smooth and memorable stay.

Key responsibilities

• Register and process check‑ins and check‑outs for all arrivals and departures.
• Update guest information in the property management system after each check‑in.
• Perform cashiering duties, foreign‑exchange transactions, night‑audit tasks and settlement at departure.
• Handle walk‑in and phone reservations when the reservations desk is closed.
• Issue room key cards, manage safe‑deposit boxes and ensure guest security.
• Assist at the information counter, foreign‑exchange desk, night audit and business centre as needed.
• Respond promptly to guest requests, resolve complaints and coordinate with relevant departments.
• Maintain cleanliness and orderliness of the front‑office area and keep logbooks up to date.
• Communicate shift handover information to ensure seamless operations.

Required profile

• University degree in Hotel Management or related field.
• Minimum 1 year of experience in a similar front‑office role within a 4‑5 star hotel.
• Strong customer‑service orientation and ability to handle guest inquiries courteously.
• Good knowledge of hotel rate codes, packages, segmentation and discount structures.
• Awareness of safety, accident‑prevention and first‑aid procedures.

Required skills

What we offer

• Employee benefit card with discounted rates at Accor hotels worldwide.
• Access to learning programs through Accor Academies.
• Opportunities for development and career advancement within a global hospitality group.