Receptionist

About the role

Rixos, a luxury resort group established in 2000 in Turkey, is looking for a Receptionist. The role welcomes and assists guests, handles enquiries and requests and ensures a smooth, personalised stay, while keeping reception operations efficient and guest satisfaction high.

Key responsibilities

• Welcome guests warmly and give professional assistance at reception
• Handle guest enquiries, requests, feedback and concerns promptly
• Assist with check-in and check-out procedures
• Give accurate information about hotel facilities, services and activities
• Coordinate with other departments to follow up guest requests on time
• Handle guest payments and related reception transactions accurately
• Support upselling and promote hotel services
• Maintain accurate records and follow reception procedures and standards
• Keep the reception area professional, organised and welcoming
• Carry out other duties as required to support the department

Required profile

• Minimum 1-2 years' previous experience as a Receptionist or Front Office staff member, preferably in a luxury hotel
• Russian and Arabic language skills are preferred

Required skills

• Previous experience with OPERA Cloud is preferred