Recreation and Leisure Supervisor

About the role

Accor is looking for an experienced Recreation and Leisure Supervisor to join its team at Grand Plaza Mövenpick Media City in Dubai. In this supervisory role you will oversee the planning, organization and delivery of recreational and leisure activities, lead a team of recreation staff, manage daily operations and maintain high standards of customer service and facility management.

Key responsibilities

• Oversee daily operations of the spa, gym and pool, including maintenance of treatment rooms, relaxation areas, steam rooms and saunas, and supervision of treatment schedules and therapist assignments
• Create and manage staff rosters, coordinate with Housekeeping, Maintenance, Front Office and F&B teams, and keep accurate operational records
• Handle guest and member service, complaints and feedback, manage bookings and schedules, and promote treatments, fitness programs and memberships
• Organize and supervise recreational activities, classes and events such as aqua fitness, yoga and group workouts
• Enforce pool safety rules, monitor water quality, chemical logs and filtration records, ensure compliance with health authority regulations, and lead first aid, CPR and emergency drills
• Recruit, train, coach and evaluate spa, gym and pool staff, run daily briefings and ensure staff hold valid certifications
• Help manage the departmental budget, monitor inventory, support revenue goals through upselling and packages, and prepare reports on usage, sales and feedback

Required profile

• Minimum 3-5 years of experience in recreation management, leisure services or a supervisory role in hospitality or wellness
• Previous experience supervising spa operations, therapists and wellness facilities, preferably in a hotel
• Knowledge of spa treatments, massage therapies, skincare services and spa hygiene and sanitation
• Familiarity with spa booking systems, treatment scheduling, spa retail products and revenue generation strategies
• Proven leadership, organizational and communication skills, and ability to work flexible hours including evenings, weekends and public holidays

Required skills

• Scheduling software and booking systems
• Basic financial management
• Health, safety and facility management standards

What we offer

• Employee benefit card with discounted Accor rates worldwide
• Learning programs through Accor academies
• Opportunities to develop and grow within the property and across the group