Regional CRM Manager Middle East

About the role

Louis Vuitton Middle East is seeking a Regional CRM Manager to lead client engagement through data‑driven strategies and personalized clienteling. The role will shape loyalty initiatives, enhance premium client experiences, and support the Maison’s business performance across the region.

Key responsibilities

• Design and execute CRM campaigns aligned with Maison strategy, manage client databases and drive effective data utilization.
• Develop and implement personalized clienteling programs, providing toolkits, training and performance monitoring for boutique teams.
• Leverage predictive analytics to guide targeting, prepare dashboards, and collaborate with data teams to define client segments.
• Coordinate with digital, retail, marketing and IT teams to ensure omnichannel consistency and technical robustness of CRM solutions.
• Pilot innovative tools, stay abreast of CRM technology trends, and drive continuous improvement of client engagement processes.

Required profile

• Proven experience in luxury retail within a fast‑paced environment.
• Strong expertise in database management and digital marketing.
• Arabic language proficiency preferred.
• High adaptability, excellent communication, critical thinking and leadership qualities.