Relationship Manager - Commercial Liabilities

About the role

The Relationship Manager – Commercial Liabilities will drive growth of the Business Banking portfolio by acquiring, onboarding and nurturing high‑net‑worth and commercial clients in Abu Dhabi. You will act as the primary point of contact, ensuring compliance, risk management and revenue generation.

Key responsibilities

• Identify, market and onboard new commercial and HNI clients while adhering to regulatory guidelines.
• Collaborate with internal units to cross‑sell the full suite of business banking products.
• Achieve or exceed sales and service targets, generating low‑cost transactional revenue.
• Ensure all client interactions comply with bank policies and Central Bank regulations; mitigate associated risks.
• Collect market feedback and contribute to innovative product development.
• Manage and grow a portfolio of Business Banking clients, implementing retention strategies.
• Coordinate with service and back‑office teams to meet client expectations and resolve queries promptly.

Required profile

• Bachelor’s degree (or higher) – MBA preferred for expats; higher‑degree diploma for UAE nationals.
• Minimum 5 years of experience in branch banking, operations, relationship management or customer service, preferably in a similar role.
• Deep understanding of the target market and ability to build profitable relationships.
• Strong knowledge of banking products and proven HNWI relationship management skills.

Required skills