Relationship Manager Team Lead (Arabic / Hindi) - Dubai

About the role

A global retail trading platform with over 25 years in the market, serving more than 2 million clients across the Middle East, Asia and Africa, is hiring a commercially driven Team Lead for its Relationship Management function in Dubai. The role manages a small team of Relationship Managers and drives client, revenue and portfolio results, covering the full client lifecycle from lead conversion to portfolio growth, retention and reactivation. Hiring is open for Arabic-speaking and Hindi-speaking markets.

Key responsibilities

• Lead, coach and develop a small team of Relationship Managers, owning day-to-day performance against commercial targets
• Drive the full client lifecycle, from lead conversion and activation through to portfolio growth, retention and reactivation
• Step in on high-value conversions, complex client conversations and team-level escalations
• Coach the team on account planning, commercial conversations and growing deposits and trading activity
• Track team KPIs, keep CRM discipline tight, and report performance and insights to management
• Work closely with Customer Service, Product, Marketing, Partnerships, Payments and Compliance
• Where applicable, manage your own client portfolio and personal commercial targets

Required profile

• 6-8 years in relationship management or sales within a CFD/FX brokerage or similar, including experience leading or coaching a team
• Proven track record against conversion, deposit, revenue or portfolio-growth targets
• Fluent English plus Arabic or Hindi, spoken and written
• Dubai based

Required skills

• Strong knowledge of FX/CFD markets, trading products and the brokerage client lifecycle
• Confident with CRM and sales-management platforms, with strong reporting and analytical skills