Reservation Agent

About the role

Swissotel Al Murooj, a Swissotel brand of Accor, is hiring a Reservation Agent in downtown Dubai. The role covers planning and organizing hotel occupancy and rates, operating the reservation system, handling guest enquiries and developing relationships with corporate clients.

Key responsibilities

• Monitor daily, monthly and budgeted occupancy and average room rate, and maximize yield through up-selling and suggestive selling
• Follow OSM standards and service ingredients, and attend scheduled training
• Know the hotel's rooms, facilities, hours, restaurants, shops, ballrooms, special events and local attractions
• Follow grooming standards, cooperate with colleagues and departments, and keep company secrets confidential
• Answer written correspondence (fax and email) and telephone enquiries within 24 hours
• Enter reservations accurately into the PMS, file daily reports and correspondence, and audit tomorrow's arrivals file
• Seek out corporate clients and refer leads to the Director of Revenue or Sales
• Coordinate with the Front Office, follow fire, hygiene, health and safety policies, and assist task forces for new openings
• Process reservation requests, receive and file complimentary vouchers, and use guest names appropriately

Required profile

• Bachelor's degree or equivalent from an accredited institution
• At least one year of professional experience in a hotel reservation or similar guest-facing role
• Strong written and spoken English
• Understanding of hospitality standards and ability to handle several reservations and enquiries accurately

Required skills

• Proficiency in computer systems and office applications
• Property management systems, preferably OPERA or equivalent