Reservations Agent – Hotel Guest Services

About the role

Rotana Hotels is seeking a dynamic Reservations Agent to join the team at Park Rotana & Park Arjaan Abu Dhabi. The successful candidate will be the primary point of contact for guests making room reservations, ensuring a seamless and high‑quality booking experience.

Key responsibilities

• Process and confirm guest room reservations received via phone, letter, fax or email.
• Enter all reservation details accurately into the system and maintain up‑to‑date records.
• Handle inquiries, complaints and special requests related to reservations.
• Stay informed about hotel promotions, rates and facilities, applying rate management principles.
• Maintain filing systems, generate reports for the Reservations Manager, and ensure accurate room status at all times.
• Answer incoming calls according to Rotana standards and manage fax and email communications.
• Organise visa requests for guests in line with hotel policy and identify upselling opportunities.

Required profile

• Diploma or degree in hospitality or a related field.
• Previous experience in hotel reservations.
• Strong computer literacy and excellent written and oral English proficiency; additional languages are a plus.
• Customer‑focused, proactive, courteous and able to work independently within a structured environment.

Required skills