Reservations Agent (UAE National)

About the role

Aloft is hiring a Reservations Agent in Abu Dhabi. The agent handles reservation requests, changes and cancellations received by phone, fax or mail, checks availability and explains policies to callers, while following sales techniques to maximise revenue.

Key responsibilities

• Process reservation requests, changes and cancellations received by phone, fax or mail.
• Identify guest needs, determine the appropriate room type and verify availability of room type and rate.
• Explain guarantee, special rate and cancellation policies to callers and accommodate and document special requests.
• Answer questions about property facilities, services and room accommodations.
• Use sales techniques to maximise revenue and follow proper escalation procedures for guest concerns.
• Input and access data in the reservation system, coding special room types such as complimentary rooms, employee discounts, travel agent inspection rates and wholesale reservations.
• Welcome guests according to company standards, assist individuals with disabilities and respect guest and coworker privacy.
• Follow company policies, keep proprietary information confidential and comply with quality assurance standards.

Required profile

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• Ability to move and lift objects weighing up to 10 pounds without assistance.