Reservations Supervisor – Ras Al Khaimah

About the role

Join the hospitality team at a luxury resort and lead the daily reservations operations. As a Reservations Supervisor you will ensure smooth booking processes while delivering memorable guest experiences.

Key responsibilities

• Oversee the Reservations Team and ensure routine procedures maximise revenue and guest satisfaction.
• Manage telephone, fax and email enquiries promptly and professionally.
• Analyse seasonal and historical trends to optimise occupancy and average room rates.
• Identify new contacts, develop sales leads and respond to sales opportunities.
• Produce quotations and written confirmations for all clients.
• Monitor customer satisfaction, resolve issues and secure future business.
• Ensure bookings are guaranteed and apply appropriate no‑show or cancellation charges.
• Recruit, train, develop and coach the Reservations team.

Required profile

• Strong organisational and administrative abilities.
• Positive attitude with excellent communication skills.
• Commitment to high‑level customer service and a confident telephone manner.
• Professional grooming standards.
• Relevant degree or qualification in a business discipline.
• Previous experience in hotel reservations or sales functions.

Required skills

• Proficiency with hotel property management system.