Resort Host

About the role

Banyan Tree Dubai, a Banyan Group resort with a private beach, spa, fitness centre and seven dining options, is looking for a Resort Host. You will welcome guests, manage their stay and ensure a smooth departure, combining efficient front office service with personalised attention to individual preferences.

Key responsibilities

• Welcome guests warmly, anticipate their needs and arrange thoughtful touches for special occasions
• Recommend resort facilities, dining, wellness experiences and local attractions
• Handle guest enquiries and escalate issues beyond your authority
• Manage check-in and check-out, including reservations, room allocation, billing and payments
• Maintain guest profiles and reservation details in the property management system
• Coordinate with Housekeeping, Concierge, Guest Experience and Food & Beverage, and follow up on requests
• Apply agreed rates and charges accurately and explain them to guests
• Follow front office procedures, brand standards, cash handling and emergency procedures, and protect guest privacy

Required profile

• Previous front office or guest services experience, preferably in a luxury hotel or resort
• Hospitality qualification is an advantage
• Strong spoken and written English; additional languages are an advantage
• Ability to work shifts, including nights, weekends and public holidays

Required skills

• Familiarity with Opera or a similar property management system is preferred
• Understanding of front office billing, payment handling and service standards

What we offer

• A competitive package and plenty of development opportunities
• The chance to join an international, fast-growing group with many new properties in the pipeline