Restaurant Hostess - Full Time

About the role

TU Holdings Group is hiring a full-time Restaurant Hostess in Abu Dhabi. The hostess is the first point of contact for guests, providing a warm welcome, managing seating and helping with front-of-house operations. The position sits within the front-of-house guest services department.

Key responsibilities

• Greet guests warmly on arrival and escort them to their tables smoothly
• Offer help with menu guidance, specials and restaurant recommendations
• Manage guest preferences, including seating requests and special occasions
• Handle reservations by phone, online and walk-in, and keep the reservation system up to date
• Organize the waitlist during peak hours and estimate wait times
• Communicate table availability between guests and service staff, and monitor guest turnover
• Work with servers, managers and kitchen staff, and provide extra seating, high chairs or accessibility help
• Assist with takeout or delivery orders and support the reception team with calls and enquiries
• Help organize guest lists for events, large parties or VIP guests, and handle customer feedback
• Perform light admin such as organizing menus, keeping the host stand clean and arranging promotional materials

Required profile

• Previous UAE experience in a restaurant or food service role is preferred but not required
• Flexible schedule covering evenings, weekends and holidays
• Ability to stand for extended periods

Required skills

• Strong communication skills
• Ability to multitask in a fast-paced environment
• Experience with restaurant management software is a plus