Restaurant Supervisor

About the role

RIU Hotels & Resorts is looking for a Restaurant Supervisor to support the daily operations of its restaurant team at RIU Turquoise & RIU Palace, an all-inclusive hotel in a major Middle Eastern city. The role helps deliver attentive, efficient service and memorable dining experiences while maintaining the high standards of the property.

Key responsibilities

• Supervise restaurant service and support the team so guests receive warm, prompt and professional attention.
• Coordinate staff assignments, section coverage and service flow to keep the dining environment efficient and welcoming.
• Respond to guest questions, requests and concerns, resolve issues promptly and escalate them when appropriate.
• Monitor dining areas for cleanliness, presentation and readiness, and ensure service follows hotel standards and food safety requirements.
• Communicate with the kitchen and F&B colleagues to coordinate orders, service timing and special guest requests.
• Assist with team briefings, onboarding and coaching to support consistent service.

Required profile

• Previous experience in restaurant or food and beverage operations, able to guide a team during busy service periods.
• Strong communication and guest-service skills, with a professional, approachable manner and a solutions-focused attitude.
• Good organisational skills and attention to detail, able to coordinate multiple service needs.
• Flexibility to work shifts, including weekends and holidays, as required by hotel operations.

Required skills

• Knowledge of restaurant service standards, cleanliness practices and food safety procedures.

What we offer

• Competitive salary, allowances and incentives.
• Service charge distribution described as among the most attractive in the UAE hospitality sector.
• Company healthcare coverage.
• Staff transport and nutritious meals while on duty.
• Exclusive discounts at RIU properties worldwide.
• Career growth through training, mentorship and internal promotion.