Restaurants, Bars & Experiences Supervisor - Yù & Mì

About the role

Mandarin Oriental Downtown, Dubai is looking for a Restaurants, Bars & Experiences (RB&E) Supervisor for its Yù & Mì outlet. Based in the Restaurants, Bars & Experiences department, the supervisor leads the team during assigned shifts, ensures exceptional guest service and operational readiness, and oversees colleague training and development. The role reports to the Assistant Restaurant Manager.

Key responsibilities

• Maintain knowledge of the outlet concept, menus, beverages, promotions and service standards, and train colleagues to do the same.
• Lead each assigned shift from briefing through closing: allocate positions and duties, set priorities, monitor service pace and step in where needed.
• Keep synergy between all outlets in Restaurants, Bars and Experiences and with the hotel overall.
• Inspect guest-facing and back-of-house areas before, during and after service, ensuring cleanliness, organisation and equipment readiness.
• Direct, coach and hold team members accountable for duties, service standards, punctuality, grooming and conduct, escalating recurring issues.
• Lead regular team training (briefings, product knowledge, service standards, role plays, on-the-job coaching) and record completion.
• Assign and verify side duties, opening and closing tasks and shift handovers, and follow up on unfinished work.

Required profile

• Degree or Higher National Diploma in Hospitality, Hotel or Business Management preferred.
• Experience as a supervisor in a high-volume restaurant with high service standards preferred.
• At least 2 years of experience in a 5-star luxury hotel environment.
• Ability to understand guest needs and deliver superior guest service.
• Verbal and written communication skills in Arabic or other languages preferred.

Required skills

• Proficiency with restaurant POS and cashiering procedures.

What we offer

• Learning and development programmes tailored to different career stages.
• MOstay: complimentary nights and discounted rates for colleagues and their loved ones.
• Health benefits and wellness programmes.
• Accommodation, duty transportation and duty meals.
• Competitive salary and benefits package aligned with UAE industry standards.