Retail Director

About the role

We are seeking an accomplished and commercially astute Retail Director to lead our luxury retail operations across the GCC. Reporting directly to the Managing Director, you will drive commercial performance, operational excellence, and exceptional customer experiences across multiple markets.

Key responsibilities

• Lead overall retail operations across all GCC markets, aligning with strategic objectives and growth plans.
• Directly manage, mentor, and develop Area Supervisors, fostering a high‑performance culture.
• Drive sales growth, profitability, and operational efficiency across all stores.
• Monitor and analyze store performance using key retail KPIs such as sales, conversion, ATV, UPT, productivity, inventory, shrinkage, and customer satisfaction.
• Conduct regular business reviews with Area Supervisors and Store Managers to identify opportunities and implement improvement plans.
• Ensure consistent delivery of exceptional customer service and uphold luxury retail standards.
• Perform regular store visits across the GCC to assess operational performance, compliance, visual merchandising, and team effectiveness.
• Collaborate with Merchandising, Marketing, Supply Chain, HR, Finance, and other support functions to execute commercial initiatives.
• Develop annual sales plans, budgets, forecasts, and operational strategies to achieve business objectives.
• Identify market trends, competitor activity, and customer insights to support strategic decision‑making.
• Lead talent acquisition, succession planning, coaching, and leadership development for retail management teams.
• Ensure compliance with company policies, health and safety standards, and brand guidelines.
• Prepare and present detailed retail performance reports and strategic recommendations to the Managing Director.
• Promote a culture of accountability, continuous improvement, operational excellence, and customer‑centricity.

Required profile

• Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field (MBA preferred).
• 10–15 years of experience in luxury retail, with a proven track record of leading regional, multi‑store operations.
• Strong commercial mindset with demonstrated ability to drive sales, profitability, and operational efficiency.
• Extensive experience managing and developing high‑performing teams across multiple locations.
• Excellent analytical skills with the ability to interpret retail KPIs and translate insights into action.
• Willingness to travel frequently across the GCC.

Required skills