Rider Engagement Associate

About the role

Deliveroo is looking for a Rider Engagement Associate to join its UAE team, which sits within Rider Operations and reports to the Middle East Rider Engagement Manager. The team supports the rider fleet through rider communications, in-person events, perks and partnerships, and intel gathering and reporting. The role helps deliver rider commercial perks and partnerships, road safety initiatives and seasonal engagement campaigns across the UAE, and will grow to own specific workstreams.

Key responsibilities

• Identify and pursue rider benefit partnerships (grocers, restaurants, bike service shops) to strengthen the non-monetary rider proposition.
• Support the creation and rollout of rider communications and campaigns.
• Support road safety programmes, including workshops and collaboration with local authorities and the Public Affairs team.
• Track and report on initiative success, such as rider satisfaction and redemption rates.
• Organise and run in-person rider events, such as Iftar gatherings during Ramadan and heat-relief campaigns in summer.

Required profile

• 1-3 years of experience in operations, partnerships, sales, marketing or community engagement.
• Bachelor's degree in Business, Marketing, Communications or a related field.
• Strong written and verbal English; Hindi or Urdu is a plus.
• Interest in crafting clear, engaging communications for rider campaigns.
• Comfortable with market research and external outreach; event coordination experience is a plus.

Required skills

• Google Workspace tools and Excel/Sheets.
• Canva or similar design tools are a plus.